IF IT AIN’T RIGHT, BRING IT BACK

Cancellations & Returns

WARRANTY, RETURN & REFUND POLICY

    ***Payments made with Bitcoin are not eligible for refunds***


  1. We offer a 14 day return policy on all products excluding custom products.
  2. Please do not order without careful consideration, as labor cost and/or restocking fee will be charged.
  3. Our products are handmade and may take days or weeks to finish.
  4. If you are under 18 years of age, permission from parents or guardians is required before ordering grills/dental caps.
  5. Consult with your dentist before placing an order for dental grills and caps.
  6. Cleaning dental caps after each use is recommended.
  7. Gold caps can rarely change color due to body acid, body temperature, smoking, and drinking.
  8. Orders not collected will be returned and re-delivery charges will apply.
  9. All personal and business checks take approximately 10–15 days for processing.
  10. Orders via PayPal can only ship to confirmed/verified addresses.
  11. For unverified addresses, use alternative payment methods (Check, Wire transfer, Western Union, etc.).
  12. Order processing time: 24–48 hrs excluding weekends.
  13. International shipping costs vary by destination—contact us for exact pricing.
  14. Prices may change at any time without notice. Promotions are only valid during promo periods.
  15. No order cancellation or refund on custom products (including grillz). Only store credit applies.
  16. We can redo/adjust/refit grillz if the mold was the issue, but refunds are not available.
  17. In-stock products can be returned for credit (excluding shipping) or refund (subject to 15% restocking fee).
  18. Custom order deposits: $200 design fee (if design completed) or 20% cancellation fee (if canceled before design).